Shipping Policy

IMPORTANT INFORMATION

  • For any questions regarding shipping times or dates needed, please email us at hello@nimo-nutrition.com. Please note that our gummies are freshly made in small batches and may need to be made for your order (most items are in stock and able to ship right away, but please allow an extra 1 day for products to be made.)

  • During periods of hot weather and when deemed necessary by NIMO NUTRITION INC., all shipping prices at checkout include ice packs.

  • Cutoff time for Next-Day and 2-Day shipments is 2:00pm PST. If your order must arrive by a certain date or time, please contact us via email to receive confirmation from us directly and make sure we can guarantee the time for you.

  • UPS does not regularly guarantee delivery on Saturdays and does not deliver on Sundays. 

  • *Please note that order processing time may be longer during major holiday time periods (for example Christmas/Chanukah December 1 - December 23 or Valentines February 4- February 14) due to the large amount of orders we receive.

  • NIMO NUTRITION INC. is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments of product incurred due to an incorrect address will be the responsibility of the customer.

  • Only UPS can deliver to PO Boxes or APO & FPO locations

  • Our main shipping days are Monday, Tuesday and Wednesday. NIMO NUTRITION INC. is typically unable to deliver on Mondays. This will ensure your gummies are not left sitting in a shipping warehouse over the weekend. 

  • NIMO NUTRITION INC. does not offer any returns or exchanges on its products.

  • Shipping rates for your order will be calculated and displayed at checkout.

  • If after ordering, it is discovered that an item is illegal in your state, we reserve the right to cancel and refund the order.

ORDER PROCESSING TIMES

  • As our gummies are made in small batches, we make our very best effort to ensure that every order goes out within 24-72 hours upon receipt of the order during business days. 

  • We ship all our orders on a first come first served basis and do our very best to get orders out ASAP with most orders shipping the same day they are placed. 

UPS Shipping for NIMO NUTRITION INC. is preferred and recommended method of shipping.

All shipments come packed with ice packs and take generally 2-3 days (after processing time) to arrive once shipped in the USA. 

NIMO NUTRITION INC. does not accept responsibility for any melted items unless UPS Two Day is selected as method of choice and the recipient is present to receive the product at the time of the first attempted delivery prior to 10:30 AM on the scheduled delivery date.

PRIORITY MAIL

Priority Mail generally takes an estimated 2-5 days (after processing time) to arrive once shipped in the USA. Ia

SHIPPING DAYS

Our main shipping days are Monday, Tuesday and Wednesday. We may at our discretion, depending upon the destination and the weather conditions, choose not to ship out orders on any other day. The reason for this is to prevent the gummies from melting and/or getting held up at a shipping facility that is not temperature controlled. It is in our best interest for you to receive our delicious Nimo’s in optimum condition.  During holiday periods, we try our best to ship orders every day of the week. 

ICE PACKS / WARM WEATHER

During summer months and periods of hot weather, all shipping prices at checkout include ice packs. These are non-toxic reusable gel packs which help to keep your gummies cool as it makes its way to your door. If your destination is over 75°F (21°C), your order must be protected from heat. To preserve quality, we will add ice packs to your order which will keep your package cool. During the summer months we typically ship all of our packages in this manner and so do not offer any ground shipping to ensure your items arrive in the best condition possible. In hot weather conditions, we generally cannot offer Monday deliveries and therefore reserve the right to delay your shipment. During the cooler months, you typically do not need to expedite your shipping unless the source (Los Angeles) or destination is over 72°F.

QUESTIONS?

Please email us at hello@nimo-nutrition.com with any questions or concerns.